Frequently Asked Questions

What are your hours of operation?


Monday thru Friday 8:00 am to 4:30 pm HST



When can I expect my order to be delivered?


Complimentary next day delivery available on Oahu, Maui and the Big Island for stocked items on most orders placed by 3pm HST. Fees may apply for Large orders or furniture requiring special handling, and assembly. Please allow additional time for processing and delivery.



Pricing Policy:


Prices are subject to change without notice. HSC Office Products reserves the right to limit purchase quantities and to discontinue items. HSC Office Products is not responsible for, and will not honor, printing or typographical errors.



Return Policy:


30 day return policy: Returns, exchanges, errors, shortages and any other discrepancies are accepted within 30 days from invoice date as long as the returned items are in their original, unopened packaging and in sellable condition.: Special order items are not returnable and non refundable. Items ordered for an ad are non-returnable.


Product Availability:


HSC Office Products does not stock every item listed in our on-line catalog. There may be times when certain items may be out of stock. Backordered items will be delivered as soon as they come in. All Special Furniture Orders have a lead time of approximately 4 to 8 weeks depending on type of order. HSC Office Products shall not be responsible for delays or defaults in delivery of merchandise occasioned by manufacturer's scheduling or delivery, transportation difficulty, re-ordering due to manufacturer’s defect, damaged during transits or any other cause beyond the control of HSC Office Products.



Is there a charge for assembly?


Yes. Some orders may require an additional assembly and handling fee. Please contact your account representative.



What forms of payment do you accept?


HSC Office Products accepts all major credit cards: Visa, MasterCard, American Express, and Discover.



C.O.D. Requests


C.O.D. is only accepted at our WILL CALL area, please contact your account representative for details.



Is it safe to use my credit card when purchasing online? How can I be sure?


Our online catalog uses the latest site security encryption technology. All of our credit card transactions are handled in the Secure Socket Layer (SSL) of the browser and then encrypted before being sent to HSC Office Products.



Do I need to register to browse your online catalog?


No. To browse our online catalog, click on ‘Search’ on the top menu bar. You will be directed to biggestbook.com which is our search engine.



Do I need to register to purchase online?


Yes. There are benefits that you will be able to take advantage of if you do: Personal Shopping List, Saved Orders, and Prize Giveaways.



Is registration free?


Yes, there is no charge to become a registered shopper at HSC Office Products.



What is your minimum order size for delivery?


$25 for all orders.



What are your shipping charges?


Complimentary shipping on O'ahu (via our company fleet, or via UPS for suburban areas).
For orders on Maui and the Island of Hawaii, shipping is via UPS or Young Brothers. Shipping charges may apply. Additional delivery charges may apply for inside delivery and large furniture or paper orders.
For orders on Kauai, Molokai, and Lanai, shipping is via UPS or Young Brothers. Shipping charges may apply; Please contact your account representative.



How do you ship orders outside the State of Hawai'i?


UPS or USPS Priority Mail for international orders



How do you ship orders outside the State of Hawai'i?


UPS and Young Brothers.



New Customers


Credit card payment is required until you establish an account with HSC Office Products.



How do I open an account with HSC Office Products?


Click on the ‘Sign up and become a corporate customer today!" link on our homepage and fill out our online registration form. Please allow 24 hours for processing, you will receive an email with your login information.